Cookie Privacy Preferences
We utilize essential cookies to ensure our website operates effectively and remains secure. Additionally, we'd like to request your permission to use optional cookies. These are intended to enhance your browsing experience by offering personalized content, displaying advertisements that are relevant to you, and helping us to further refine our website.
Choose "Accept all cookies" to agree to the use of both essential and optional cookies. Alternatively, select "Let me see" to customize your preferences.
Privacy Preference Centre
Our website utilizes cookies to enhance your browsing experience and to present you with content tailored to your preferences on this device and browser. Below, you will find detailed information about the function of cookies, enabling you to make informed choices about which cookies you wish to accept. Please note that disabling certain cookies might impact your user experience on our site. It's important to remember that cookie preferences need to be set individually for each device and browser you use. Clearing your browser's cache may also remove your cookie settings. You have the freedom to modify your cookie preferences at any point in the future.
For a comprehensive understanding of our use of cookies, please refer to our complete cookies policy.
These cookies are needed for the website to work and for us to fulfil our contractual obligations. This means they can't be switched off. They enable essential functionality such as security, accessibility and live chat support. They also help us to detect and prevent fraud. You can set your browser to block or alert you about these cookies, but it means some parts of the site won't work.
These cookies allow us to measure and improve the performance of our site. They help us to know how popular pages are, and to see how visitors move around the site. If you don't allow these cookies, we won't know when you've visited our site, and we won't be able to monitor its performance.
These cookies enable us to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we've added to our pages. If you don't allow these cookies, some or all of these services may not work properly.
These cookies collect information about your browsing habits to show you personalised adverts. They may be used to build a profile of your interests and show you relevant adverts on other sites. They don't store directly personal information, but are based on uniquely identifying your browser and internet device. If you don't allow these cookies, the adverts you see will be less relevant.
About Us
Making A Purchase
Shipping & Handling
Reaching Us
Guarantee
Returns Policy
Privacy Policy
Animal Gift Club is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on 'contact' at the bottom of this page.
Our Contact details:
Phone:
Email: sales@animalgiftclub.com
Animal Gift Club
Exe Box,
Matford,
Exeter,
Devon.
EX2 8FD
Site designed & maintained by Otter House Ltd.
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on the 'Basket' and you will be asked for a few details that we need to be able to complete the order. You can order securely using Sage Pay or PayPal to make payments using Visa, Visa Debit, Visa Electron Mastercard or via PayPal your PayPal account.
We accept credit card payments. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Cancelling an Order
Animal Gift Club strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout, we begin to process your order. If you decide after Checkout that you would like to cancel your order, please call
Rates are as follows:
Orders Valued Less Than £39.99 = UK Postage £2.99
Orders Valued Over £40 = UK Postage FREE
Your delivery will be processed within 48 hours on receipt and will usually take 2-4 working days to arrive, but please allow up to 21 working days. All UK orders under 2kg will be sent by Royal Mail, all other orders will be sent by DPD.
EU and Rest of World Shipping
Animal Gift Club welcomes orders to overseas addresses. Postage and packaging costs are based on order weight and delivery location and will be calculated during checkout.
Delivery to overseas addresses usually takes 3-7 working days but may occasionally take up to 28 working days.
If you need to reach us, please email us using the form on the contact page, Alternatively, you can call us on
We guarantee your satisfaction. All our products come with a 30 day no quibble guarantee.
We offer a 30-day money-back guarantee.
If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund.
Returning an item
For a refund, items must be returned within 30 days of purchase with the original packaging.
It is acceptable to return an item with shrink-wrap removed, as long as the item has not been used or damaged after receipt.
You will receive a full refund, including the cost of delivering the goods to you.
Please contact our customer service team to advise of any returns and we will of course supply a pre-paid returns postage label.
Your refund will be processed within 30 days of the cancellation.
This does not affect your statutory rights.
Instructions for Return:
1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape.
2. Please contact us to advise of the return and we will send you a pre-paid postage label (If you do not have a printer we can post you a pre-paid postage label).
If you have questions about your return, please contact our customer service team.
Instructions for damaged or wrong items:
If your order has been damaged or contains the wrong items, you must first contact our Customer Service team. Please provide your name, order number and request for refund or exchange.
Your rights to return goods are protected under the EU Distance Selling Directive.
